Policy
Effective 12 September 2026Returns
Every return goes through the concierge.
How a return works
There is no online return form or order lookup. To return something, contact the concierge by WhatsApp or email. Each return is handled as an individual case.
Opened bottles
For hygiene, an opened or unsealed bottle cannot be returned. This covers every format we sell, including gift boxes and the travel set.
Damaged, faulty or misdelivered orders
These are the exception. If an order arrives damaged in transit, faulty, or is not what you ordered, tell the concierge. We resolve each case on what actually happened, not by a fixed rule.
Gift boxes
A gift box is cased to order for its recipient. The hygiene rule applies to each bottle inside: an opened bottle is treated like any other opened bottle, even if the rest of the box is unopened.